A ：When you cant find the email message on the inquiry website, please let us know in the users message. Please provide the Express Mail (EMS) mail number and recipient address accurately and completely. We will help you to inquire and reply to your inquiry result as soon as possible.

A ：The delivery information of express mail (EMS) mails can only be found online after being processed in relevant links. Generally speaking, the mail processing information can be found four hours after the mail is sent.

A ：Please go directly to the receiving agency for enquiry, and pay a special inquiry processing fee of 3 yuan per piece.